Closing the loop in value management
"We specialise in assisting vendors and system integrators to achieve post-sales customer success, while aiding buyers in securing their return on investment (ROI)."
Value realisation doesn’t end with the sale; in fact, it’s just the beginning of a journey towards ensuring that both software sellers and buyers derive the tangible benefits from their investments.
For software vendors, buyers, and system integrators, the challenge often lies in the lack of solution benefit tracking, resulting in an unknown and unmanageable business impact. Conquering the complex challenges that surround value realisation has become a strategic necessity.
Buyers often struggle to measure the return on investment (ROI) of their software purchases. This is particularly challenging when considering qualitative benefits like increased productivity or improved customer satisfaction.
Determining the success of their software in the customer’s environment can be ambiguous. Without clear metrics and key performance indicators (KPIs), sellers may struggle to quantify the value delivered.
Implementing new software often requires a change in work processes and employee habits. Resistance to change and a lack of change management strategies can impede implementation.
Even after a successful sale, getting customers to fully adopt and utilise the software as intended can be a hurdle. Resistance to change or a lack of training and support can hinder adoption rates.
Our comprehensive value realisation services extend support to all stakeholders, enabling them to meticulously monitor and enhance the tangible business impact of software investments.
Through the diligent tracking of key performance indicators (KPIs) and in-depth implementation analysis backed by cost-benefit analyses (CBAs), our team of expert consultants provides periodic insights and recommendations.
By crafting a strategic plan that ensures value realisation and by allocating the necessary resources for effective execution and ongoing improvement, we help all parties understand their progress in achieving the business case objectives that originally influenced the purchase decision. In cases where course correction is needed, our service empowers stakeholders to take informed corrective measures.
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